How do I reserve my hotel room?

When do I have to include my credit card number?

When I submit my reservation, where does my request go?

How do I check on my request for a hotel?

What is the cancellation policy on my reservation?

Can I specify where I would like my room located (floor, pool, etc.)?

Three adults will be staying, your form only allows two. Is there an extra charge?

I don't have 24 hours to wait for a confirmation. What can I do?

Standard byRate.com reservations- when will my reservation be at the hotel?

Once I have made my reservation, will I receive any written confirmation from the hotel?

My card number is correct, but the hotel is not accepting it. Why?

How do I reserve my hotel room?

The reservation process we have established is very simple. After you select the hotel you would like to stay at, you will need to click on "Reserve this Room" in order to select and submit your travel dates. After submitting those dates, then we can display the rate types that are available for you to choose from.

1. After room types and rates are returned to your screen, you will be able to choose the rate you desire, then clicking "Reserve This Room" button.

2. After you have selected your desired room type, you will be taken to a "byRate.com Secure Reservation Request" form. There you will need to review the "Reservation Information" and fill in the blanks on the "Customer Information" section.

3. If you are happy with the room type you have selected, and would like your confirmation number to be returned to you in seconds, please select "Auto Booker" and the byRate.com reservation system will return a response to you in seconds! After you fill out all of the needed information, please press the "Continue" button.

When do I have to include my credit card number?

On the room types that require a credit card guarantee, you will be required to submit a credit card number at the time of booking. Your credit card number is needed to hold your room and to send a confirmation number.

Your credit card will not be charged until you check out of the hotel unless the room type you selected states that a deposit is required.

We recommend using a credit card to guarantee your stay, because the majority of the hotels will not hold rooms without credit cards. For your security, byRate.com utilizes Netscape's Secure Commerce Server which encrypts the credit card number, coding it into a non-usable form.

When I submit my reservation, where does my request go?

All requests going through the "Auto Booker" will be responded to, on your screen, within seconds of your request.

Some hotels do not confirm reservations immediately. In this case, you will receive a letter from us without a confirmation number.

Your reservation IS NOT confirmed until you receive a confirmation number from us. When we receive the confirmation number, it will be forwarded to you.

How do I check on my request for a hotel?

"Auto Booker" enables you to see your reservation details on the screen immediately following your request. In addition, you will be sent an email with the same information. Always feel free to contact us for any inquiries regarding your request, for fastest service please include your "byRate Request Number" which you will receive after you submit your booking.

What is the cancellation policy on my reservation?

This depends upon the hotel you are staying at. Cancellation periods vary from one hotel to the next. The standard increments are to cancel the room(s) by 4 or 6 PM, or within 24, 48, or 72 hours. If you cancel before this, generally you will not be charged a penalty (the exception is special sold out availability reservations, which apply a $50.00 cancellation fee). Canceling after this period will result in a cancellation penalty, typically one nights room charge applied to your credit card, assuming the reservation was guaranteed with a credit card or required a deposit. Make sure to read the hotel description to determine the cancellation policy of the hotel you are staying at.

Can I specify where I would like my room located (floor, pool, etc.)?

The hotel will do their best to accommodate special requests. We cannot guarantee room location because it is subject to availability at the hotel.

Three adults will be staying, but your form only allows two. Is there an extra person option/charge?

Most hotels allow additional adults to stay in the rooms, at a charge (usually between $5.00-$20.00 each). Some hotels have a limit on how many people can stay in a room.

I don't have 24 hours to wait for a confirmation. What can I do?

Typically, all hotel reservations are made in real time. It should take a few seconds to receive your byRate.com confirmation. Certain things can cause delays. In this case, you will receive a letter from us without a confirmation number. When we receive the confirmation number, it will be forwarded to you. Additionally, if there is a special request or rate change associated with your reservation, the request will be sent to a live agent. While we ask for 24 hours, it usually doesn't take that long. If you cannot wait, you may need to contact the hotel directly.

Standard byRate.com reservations - when will my reservation be at the hotel?

It takes a minimum of 24 hours before your reservation details show up in the hotel computer system. We assure you, the room is booked, but the hotel has not placed your details into their system yet.

Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The confirmation you receive from byRate.com is all you will need. It displays your byRate.com request number, the hotel information, the rate, your confirmation number, and the hotel's cancellation policy.

My card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:

Your card type is not accepted at the hotel, The card expiration date precedes the reservation date, You have reached your credit limit, There is a computer error.